Technology is an integral part of the Silsden & Steeton experience and we work really hard to constatantly evolve and improve our service in this way.
From our small Control Room in Bradley Road we handle around 30,000 calls a month and behind the scenes there's a 5 person call centre working around the clock.
From the moment your call connects, our systems present our operator with all your details, including all your regular pickup points. With literally a couple of keypresses they can complete your booking and our automatic dispatch system takes over, securely sending all the details to the nearest car to you, usually before you've even put the phone down.
In the car, if the driver is unsure of your location, he can always be directed to your location using Google Maps.
If you have an iPhone or Android device, you can download our app using the following link: http://app.dmbook.co/?id=1134 With a couple of taps you can Book, Track & Go!
If you call us from your mobile phone, you'll always receive a free text from us as your car arrives with all the car details, so you can be absolutely sure you are getting into the right car and you don't have to hang about outside waiting for it.
You can also book by text, just send your Pickup point and name to 07824 876778 and the computer will reply with a confirmation message.
Our web booking system is as simple as filling in the details, again once you have submitted you'll get a confirmation and the live dispatch page will keep you upto date as to where they car is. Web booking is also really useful for Receptionists, Health Centres and Account users, who book a volume of bookings and don't need the hassle of calling or emailing.
If you are an account user, please drop us a line if you would like a username and password issuing so you can have a go.